Shipping Returns Policy

At Playz, we are dedicated to ensuring your order arrives quickly and safely. Here’s what you need to know:

Order Processing: Orders are processed within 24 business hours, and shipping takes 2-3 business days after an order is processed
Delivery Time: Shipping typically takes 3-7 business days, depending on your location.
Shipping Carriers: We partner with trusted carriers to guarantee safe and timely delivery.
Shipping Costs: Fees are calculated at checkout based on your shipping address and order size.
Domestic Shipping Only: Currently, we ship exclusively within the United States. International shipping is not available at this time.

Once your order ships, you’ll receive a confirmation email with tracking details.

Your satisfaction is important to us. If you’re not completely happy with your purchase, please review our return guidelines:

Return Window: Requests must be made within 14 days of delivery.
Condition: Items must be unused and in their original packaging.
How to Return: Contact us at sales@playzusa.com with your order number and reason for the return.
Refunds: Once approved, refunds will be issued to your original payment method within 5-7 business days of receiving the returned item.
Return Shipping: Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.

For any questions about your order, feel free to reach out at sales@playzusa.com or via our Contact Us .